Booking information

Cancellation policy, pets and more

Cancellation policy

For DIRECT bookings via reception or our homepage

  • in case of no-show 100%
  • within 7 days before arrival 90%
  • within 30 to 7 days before arrival 50%
  • within 3 months to 1 month before arrival 30%
  • up to 31 days before arrival: free of charge


Dogs are allowed in our hotel.

Costs: € 4,00 per day without food.

Please let us know before your arrival if you want to bring your four-legged friend with you.

Local tax

Local tax 2,20 EUR per person per night

Smoke-free zone

Smoking is not permitted in our house nor in the rooms and suites. We ask for your understanding.

Arrival / departure

Check in on the day of arrival from 2 pm. Check out on the day of departure by 10 am.


We welcome children of all ages. However, please note that children under 16 are not allowed in the wellness area.


The General Terms and Conditions for the Hotel Industry (AGBH) apply. Place of jurisdiction Zell am Ziller.